1. You can return your purchase to us in its original condition within 25 days of receipt.
2. Before sending us your returned item, please send us an email with your full name, order number, reason for return and state clearly whether you would like a refund or exchange. Returned items should be posted back to No Guts No Glory trading address (see General). We’re unable to process a return or exchange without a prior email.
3. Please do try and reuse the original packaging where possible in order to protect the product. The product is your responsibility until it reaches us. For this reason, we recommend that you send it back to us using a recorded delivery service that will insure you for the value of the items.
4. Unfortunately, it’s your responsibility to cover the costs of returning any items to us, unless the product is faulty or there was a mistake made on our part.
5. There may be an additional transaction charge for postage and packaging on exchanges. We will inform you of these charges beforehand.
6. We can only offer to exchange undamaged items if the original product arrives back with us in condition fit for re-sale.
Returns for Refund
7. We will refund or exchange your item once received. An email of receipt will be sent to you once we’ve processed the refund or sent you your exchanged item.
8. Unfortunately, workshops are non-refundable within 14 days of the Event Date, and you cannot re-schedule or transfer to another workshop within this time. You are welcome to send someone in your place however, all we require is for you to provide their name, phone number and email address before the workshop either by email or phone.
9. In the unlikely event that a workshop is under-booked or a host cannot attend the workshop, we reserve the right to cancel the workshop. However, we will give you as much warning as possible by contacting you on the email address you gave us when you registered. We will happily refund the cost of the workshop or transfer you to an alternative workshop (of equal value). If we re-schedule the workshop and you are unable to make the revised date, we will offer a full refund.